Key Takeaways
| Made to order | Nothing is pre-stocked. Your dress is cut after you order it, which is why production takes 7 to 15 business days for prom. |
| Return window | 30 business days from receipt, for quality problems or sizing we made incorrectly. |
| Change of mind | Possible, but carries a 50% restocking fee, and shipping and rush fees are still charged. |
| Cancellation | Full refund within 24 hours of payment. After that a sliding scale applies until the order ships. |
| Alterations | We reimburse local alteration costs from $15 to $65, depending on the price of the dress. |
Yes, Yesbabyonline is a real business, and the honest answer to the question behind the question is this: our policies are stricter than a high-street retailer's, and there is a specific reason for that.
Every dress is made to order. Nothing sits in a warehouse. Once you place an order, the dress is cut for you, so it cannot be put back on a shelf if you change your mind. Everything below follows from that one fact.
What Made to Order Actually Means
The phrase gets used loosely across the industry, so it is worth being precise about what happens after you press buy.
Your dress does not exist yet
There is no stock room. When your order arrives, the fabric is cut to your specifications and the dress is assembled. Production takes 7 to 15 business days for prom, special occasion and bridesmaid dresses, 10 to 20 for wedding dresses, and 28 to 30 for luxury wedding dresses.
It is made to measure, not bespoke
As Wikipedia's entry on made-to-measure describes, this approach adjusts a standard base pattern to your measurements, sitting between ready-to-wear and full bespoke tailoring. That is exactly what we do, and it is why the price sits where it does.
You choose standard size or your own measurements
Both go through the same production process. Standard sizes follow our size chart in US, UK and EU equivalents. Custom sizing uses your Bust, Waist, Hips and Hollow to Floor measurements instead.
The trade-off is time, not quality
Made to order is why you wait a few weeks rather than a few days. It is also why the fit can be built around you rather than around an average, which is the part that is genuinely worth waiting for.
The Return Policy in Plain Language
Here is what our policy actually says, without the softening language that usually surrounds this subject.
In one glance:
- Covered — quality problems, and sizing we made incorrectly
- Not covered — measurements you submitted that were wrong
- Change of mind — 50% restocking fee, shipping and rush fees still charged
- Window — 30 business days from receipt, tags attached, unworn and unaltered
- Exchanges — not offered; return and reorder, once
The window is 30 business days
You have 30 business days from the date you receive the dress. Inspect it as soon as it arrives, without removing tags, altering or washing it, and start the process straight away if something is wrong.
What is covered
We accept returns for quality problems and for sizing that we made incorrectly. If we cut it wrong, that is our error and we handle it.
What is not covered
If the specifications you submitted were wrong, we cannot accept the return, because the dress was made exactly as ordered and cannot be resold. This is the single most important sentence on this page.
Changing your mind
You can still return a dress without a quality issue, but a 50% restocking fee is deducted automatically, and the shipping fee, plus-size fee and rush fee are still charged. You also pay the return postage.
There is no exchange service
Because nothing is pre-made, we cannot swap one dress for another. If a return is eligible, you return it and place a new order. We accept that return-and-reorder once.
Cancellation and the 24-Hour Window
This is the part most people never read and the part that matters most, because it is the only period in which you can undo an order at no cost.
Within 24 hours of payment
Full refund, no questions. If you have any doubt about your measurements, your colour or your date, this is your window. Cancel, sort it out, and order again.
Between 24 and 120 hours
A sliding scale applies as production progresses. Between 24 and 72 hours you receive the full shipping cost plus 75% of the product price. Between 72 and 120 hours you receive the full shipping cost plus 45 to 65% of the product price.
After 120 hours, and after shipping
Beyond 120 hours the refund is the full shipping cost plus 35% of the product price. Once the order has shipped, cancellation is no longer possible and the return policy applies instead.
Why the scale exists
Each step corresponds to work already done on your dress. By day three the fabric is cut, and cut fabric for your measurements has no other use. The scale is not a penalty, it is the cost of the work already completed.
The practical takeaway is simple. Decide on your colour, your size and your date before you order rather than after, and treat the first twenty-four hours as your genuine window to change your mind at no cost at all.
What to do the day it arrives
Open the parcel and inspect the dress before you remove any tags. Check the colour against what you ordered, check the length against your Hollow to Floor measurement, and try it on without shoes first.
If something is wrong, photograph the original packaging as well as the dress. Pictures of the package speed up the assessment considerably, and they are the first thing our team will ask for.
Contact customer service to start any return rather than posting the dress back yourself. The address printed on the parcel is not a return address, and packages sent there are not tracked into our returns process.
Why Custom Sizing Is the Trade-Off Worth Making
Everything above sounds strict, and it is. The reason it is worth accepting is that the same process that limits returns is what makes the fit possible.
Four measurements instead of one number
Bust, Waist, Hips and Hollow to Floor are taken separately, so a dress can fit someone whose measurements do not all land in the same size column. That describes most people.
We reimburse local alterations
For minor issues we would rather you keep the dress and have it adjusted locally. We reimburse up to $15 on a dress under $70, $25 between $70 and $129, $45 between $130 and $239, and $65 on a dress above $240.
Refunds take 7 to 14 days to appear
Once we receive and inspect a returned dress, we refund through the original payment method. Depending on your card issuer, expect the credit to appear within 7 to 14 days.
If your date is close
Production plus processing plus standard shipping to the United States runs 4 to 7 weeks. If your event is sooner than that, order from Ready to Ship in a standard size and have it altered locally.
Shop the Look
Six made-to-order gowns, all cut after you order and all eligible for custom sizing.
Long V-Neck Sleeveless Tulle Lace Mermaid Wedding Dresses — lace over tulle, one of the more forgiving constructions if your measurements are borderline.
Sexy Long Spaghetti Straps V Neck Sleeveless Backless Mermaid Lace Wedding Dresses — an open back makes the Bust measurement matter more than usual.
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Elegant Long V Neck Sleeveless Lace Mermaid Backless Wedding Dresses — a fitted mermaid, where custom sizing earns its keep.
Elegant Long Square Neck Short Sleeves Satin Backless Mermaid Wedding Dresses — satin has the least fit tolerance of anything we make.
Stunning Long V Neck Spaghetti Straps Mermaid Lace Satin Backless Wedding Dresses — lace over satin, so the surface hides small drag lines.
Long V-Neck Sleeveless Mermaid Lace Tulle Backless Wedding Dresses — a good example of how much construction sits under a simple-looking gown.
Browse our prom dresses, every one of them cut to order after you buy.
Frequently Asked Questions
Is Yesbabyonline a legitimate company?
Yes. We are a made-to-order dress retailer, which means every gown is cut after you order rather than pulled from stock. That production model is the reason our return terms are stricter than a high-street shop's.
Can I return a Yesbabyonline dress?
You have 30 business days from receipt for quality problems or sizing we made incorrectly, provided the tags are attached and the dress is unworn and unaltered. Returns for a change of mind carry a 50% restocking fee.
What happens if I submit the wrong measurements?
We cannot accept the return, because the dress was made exactly as specified and cannot be resold. For minor issues we reimburse local alteration costs from $15 to $65 depending on the price of the dress.
Can I cancel my order?
Yes, with a full refund within 24 hours of payment. After that a sliding scale applies, from full shipping plus 75% of the product price between 24 and 72 hours down to full shipping plus 35% beyond 120 hours.
Do you offer exchanges?
No, because nothing is pre-made and there is no ready stock to swap. If a return is eligible you return the dress and place a new order, and we accept that return-and-reorder once.
How do I avoid a sizing problem in the first place?
Take all four measurements barefoot with someone else holding the tape, then check them again a few days later. Our guides to prom dress sizing and mermaid fit cover the details that cause most errors.
About the Author
Emma Whitfield writes about prom, homecoming and bridal dressing for Yesbabyonline, with a focus on fit and fabric. She spends most of her time on the questions that photographs cannot answer: how a fabric moves, where a seam sits, and whether you can still dance in it at midnight. She believes the right dress is the one you forget you are wearing.
