Your satisfaction is our top priority. We kindly ask that you inspect your dress upon receipt to ensure it meets your specifications without removing the tags, altering or washing it.
As our dresses are made-to-order and not stocked, we generally accept returns for quality issues or incorrect sizing. However, if the error is due to incorrect specifications from the customer, we cannot accept returns or issue refunds. Thank you for your understanding.
How To Return & Refund
1. Submit a return request at Contact Us to Customer Service within 3 days of receiving your order. Please include the reason for return and photographs for verification.
2. Once we have approved your request, you will be sent a return address. Please send your item(s) using local post within 7 days from receiving the return confirm from us.
3. When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.
4. Once confirmed, the refund will be credited back to the original payment method within 10-15 days (the processing time depends on your payment method and bank). Original shipping fee & return shipping fee will not be refunded.
5. Note: Please Contact Us if you want to return an item. Return without prior discussion and authorization will not be accepted.
For cancellations, please refer to our cancellation policy below for details:
Orders canceled within 24 hours of payment confirmation will be eligible for a full refund.
Orders canceled within 24 to 72 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 70% of the product purchase price.
Orders canceled within 72 to 120 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 40-60% of the product purchase price.
Orders canceled beyond 120 hours after payment confirmation will be eligible for a partial refund consisting of full shipping cost and 30% of the product purchase price.
Once the order has been shipped, cancellation is not allowed.
For minor issues, we encourage you to keep the dress and we will refund of the alteration fee for those who alter their dresses locally.
Please see reimbursement limits for our dresses below in USD:
Dress $59 and under - limit $20
Dress $60 - $99 - limit $35
Dress $100 - $199 - limit $50
Dress above $200 - limit $75
Our Wedding & Party Dresses are made-to-order and cannot be easily reused or resold. As a result, we typically do not accept returns.
However, if you must return a dress without a quality issue or due to a change of mind, we will charge a 50% restocking fee, deducted automatically from your refund. Please note that the shipping fee, plus-size fee, and rush fee (if applicable) will still be charged, even if your order originally qualified for free shipping.
You will be responsible for all shipping costs, including the cost of shipping materials, when returning an item. We recommend returning all unwanted items at the same time if you have more than one product.
We do not offer an exchange service for any products at this time. Because all items are made-to-order, we do not have ready-made dresses or products that can be shipped in exchange for your returned items. You will need to return unwanted items (if eligible per the return policy), and then place a new order for the replacement items. We can accept the “return and reorder” once only. Please do recheck the color, size, etc for the new order and email us if you need any help.
Return Address for custom made dresses including made to order dresses, custom size dresses:
East 2nd floor, NO 20 Building,
Hefeng Industrial Park, NO 2 Taishang Road,
High-tech District, Suzhou,
Jiangsu Province, 215000, China