We're bummed if you're not 100% satisfied with the items you received, and we have made the returns so easy for you!
Yesbabyonline will issue a full refund including tax and shipping for any damaged, defective, or mis-shipped items. If your item arrives damaged or defective, please reach out to our Customer Service team directly for assistance with processing your return.
How To Return & Refund
1. Submit a return request at Contact Us to Customer Service within 3 days of receiving your order. Please include the reason for return and photographs for verification.
2. Once we have approved your request, you will be sent a return address. Please send your item(s) using local post within 7 days from receiving the return confirm from us.
3. When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.
4. Once confirmed, the refund will be credited back to the original payment method within 10-15 days (the processing time depends on your payment method and bank). Original shipping fee & return shipping fee will not be refunded.
5. Note: Please Contact Us if you want to return an item. Return without prior discussion and authorization will not be accepted.
For All Wedding & Party Dresses
Before your purchase, please note all of our Wedding & Party Dresses are made to order which means our tailor makes the dresses one by one to keep in high quality! Currently each dress needs both processing time and shipping time, if your time is urgent, please contact us to make a rush order.
Note: We are always trying our best to make each dress most similar to the picture, but we can't guarantee it is all same. Because of the wholesale price, sometimes we have to use similar fabric to make the dress
At Yesbabyonline, you never need to worry about the fitness. All of our dresses are handmade to your specific measurements or size chart to fit you. If it is not fit, you can just make some additional alterations or adjustments at your expense to get your ideal and fit dress.
To provide additional assistance and help, we offer a limited alterations reimbursement for all dresses (including standard size dresses and custom size dresses), you just submit a picture of your receipt from the tailor via email to firstname.lastname@example.org and we'll do the rest! Way too easy? Yes, It’s so easy for you to get the reimbursements!
Please see reimbursement limits for our dresses below in USD:
Dress $59 and under - limit $20
Dress $60 - $99 - limit $35
Dress $100 - $199 - limit $50
Dress above $200 - limit $75
As our Wedding & Party Dresses are made to order, it's hard to reuse, so normally we can't accept returns.
If you have to return and there is no quality problemwith the product or you change your mind, we will take a 50% restocking fee, which will automatically be deducted from your refund. Please notice we still charge the shipping fee, plus size fee and rush fee(if there is ) under this circumstance even if your order is free shipping order.
You will be responsible for paying shipping fees back including but not limited to, the cost to ship back and any shipping materials cost. Therefore, we friendly recommend you to return all unwanted items at one time if there are 2 or more products.
The item must be shipped back within 7 days including weekends after we confirm your return. Therefore, please contact our customer service to process the return issue soon.
Note All Custom Size Dresses cannot be returned unless there is a quality problem because they are final sale. Please confirm color, style, and measurements within 24 hours after your payment.
For All Casual Dresses, Clothing, Shoes & Accessories
Yesbabyonline will issue a full refund of the cost of the returned product if you are not satisfied with your item(s). Contact our Customer Service to initiate the return process within 7 days upon receiving your item(s). The item must be returned in its original condition (if eligible per the return policy).
We do not offer an exchange service for any products at this time. Because all items are made-to-order, we do not have ready-made dresses or products that can be shipped in exchange for your returned items. You will need to return unwanted items (if eligible per the return policy), and then place a new order for the replacement items. We can accept the “return and reorder” once only. Please do recheck the color, size, etc for the new order and email us if you need any help.
Prior promotional pricing or discounts used when the original order was placed will not be honored for a new order.
Order Changes and Cancellations
Our order and shipping systems are designed to send orders quickly and efficiently. It is important to note that our dresses are made to order. The tailoring process begins as soon as an order has been placed.
In the event that you would like to cancel or make changes to your order, please let us know within 24 hours upon placing your order. If you would like to make any changes to your order, please contact us with your requests. Please note that corresponding fees will be charged based on the changes you request.
For cancellations, please refer to our cancellation policy below for details:
Orders canceled within 24 hours of payment confirmation will be eligible for a full refund.
Orders canceled within 24 to 72 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 70% of the product purchase price.
Orders canceled within 72 to 120 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 40-60% of the product purchase price.
Orders canceled beyond 120 hours after payment confirmation will be eligible for a partial refund consisting of full shipping cost and 30% of the product purchase price.
Once the order has been shipped, cancellation is not allowed.
If our staff finds that the merchandise is defective against described including style error, color error (Different batch of dresses have little color difference even if you choose the same color at twice, it is normal), damaged or mis-shipped items, you will receive a refund for the purchase price.
If we find that the merchandise is not defective in any way or has been misused, then we will not refund any money.
We don’t accept the returning request on your received product just for you consider the product may not exactly the same as the changes you required on the original style of the item subjectively, since we will strictly follow your requirement on the order.
We don't accept the returning of the goods you are not satisfied with which has no Return Authorization from us. We are neither responsible for the refund nor take over your dispute on the package missing during the return process which with no Return Authorization.
Please be aware that due to the nature of the handwork required, the finished gown may vary approximately 1 inch in either direction of specified measurements. If the dress size did not arrive in the specification as one ordered;
We provide a modification service for our customers, who can send back the dress to us and get the dress modified within 7 working days. However, in this case, customer should responsible for the shipping fee forth and back.
Errors caused due to customers' own specification:
If the error of unfitting regarding size/color that were made or specified by customers during purchasing our products, the customers will not be eligible for refunds under this case.
Our entire color swatches are shot according to the actual fabric by our company. We customize the dress according to the color you specified bases on it. However the settings of your computer screen may alter the color of the pictures shown on YesBabyonline.com. Slight color mismatches between the color of your dress and the color shown on screen may not mean that the dress is defective or mis-shipped. However, if you are confident that you have received the item in a wrong color, please send photos to our customer service E-mail: sales@YesBabyonline.com , we will solve the issue within 24 hours.
Custom Clearance Taxes
We do not accept the refund request on you refusing to sign for the parcel because of the taxes.
All of our orders are shipped as "D.D.U"(Delivered Duties Unpaid), YesBabyonline.com cannot be held responsible for any accrued additional charges such as taxes, duties or tariffs that may apply to international orders. To find out more about this, please contact your local custom office.
The Items Can Not Be Returned
Please note the custom size dress and the swimwear are not returnable.
Thank you for your interest in Yesbabyonline. We are flattered that you are considering us for your special day! If you have any further questions, please get in touch. We are happy to help!